Telegram Bot

Connect a Telegram bot to let customers submit warranty claims through chat. The AI evaluates each claim and responds directly in the conversation — no support queue needed.

Prerequisites

• A W-Scrut account (sign up free)
• A Telegram account

Step 1 — Create a Telegram bot

Open Telegram and search for @BotFather. Send:

/start
/newbot

Follow the prompts to choose a name (e.g. "Acme Returns") and username (e.g. acme_returns_bot). BotFather will give you a bot token like:

1234567890:AAGx-someRandomString_here

Step 2 — Add the token in W-Scrut

In your dashboard, navigate to Settings → Channels → Telegram Bot. Paste the token and click Save changes.

Step 3 — Register the webhook

Run this command once (replace the placeholders):

curl -X POST "https://api.telegram.org/bot<YOUR_TOKEN>/setWebhook" \
  -H "Content-Type: application/json" \
  -d '{
    "url": "https://api.wscrut.silnt.in/webhooks/telegram/<YOUR_TENANT_ID>",
    "allowed_updates": ["message", "callback_query"]
  }'

A successful response looks like:

{"ok": true, "result": true, "description": "Webhook was set"}

Step 4 — Configure your return policy

W-Scrut uses your per-SKU policy to decide whether to approve, reject, or escalate each claim. See the Policy Configuration guide for the file format.

Customer conversation flow

Commands