WhatsApp via Twilio

Route warranty claims through WhatsApp using Twilio's sandbox or a production WhatsApp Business account. Customers send a message, upload a photo, and receive an AI decision — all in WhatsApp.

Prerequisites

• A Twilio account with WhatsApp enabled
• A W-Scrut account with an API key

Configure Twilio webhook

In your Twilio console, navigate to Messaging → WhatsApp → Sandbox (or your production number) and set the incoming message webhook to:

https://api.wscrut.silnt.in/webhooks/whatsapp/<YOUR_TENANT_ID>
Method: HTTP POST

Add your Twilio credentials in Settings

Go to Settings → Channels → WhatsApp and enter:

• Account SID — from your Twilio dashboard
• Auth Token — from your Twilio dashboard
• From Number — your WhatsApp-enabled Twilio number (e.g. whatsapp:+14155238886)

Customer flow

Customers text your WhatsApp number with start, then follow the same guided conversation as the Telegram bot: describe the defect → send a photo → receive the AI decision.